Dear Customer,

Sagemcom is constantly working on the improvement of its products.
We identified a potential issue associated with the use of your set. Under very rare conditions, the ink cartridge of your device may overheat, which could damage your product and pose a potential risk of fire.

This website enables you to find out whether your product is affected, and how to remedy to this situation : indeed, a simple software upgrade of your product enables you to get rid of any risk. You can perform this upgrade immediately at home, and you can receive the assistance of our toll free helpline if needed. Please follow the process below.

STEP 1 : Process to find out if your product is affected

Please select your device :    
Please enter the Product code of your device :   906117 + 6 digits
Please enter the Serial number of your device :   VN + 12 digits
Please select the country where you bought the device    
Please enter your name :    
Your phone number Incl country code (e.g. 0049xxx) :    
Your email address:    
Please enter the REF code :   A + 6 characters (only if you have received a letter or fax with a specific REF value)
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